Have a Question?

F.A.Q.

Are the cabins on the river ?

Cabins located in the resort are on the water or a short walk to the river. Vacation Homes are located in subdivisions throughout Concan and are anywhere from 2-5 mile drive to river access at Frio Country Resort. You will receive a parking pass to designated area along the river upon check-in.

Can we request a late check-out ?

Arrangements can be made for a late check-out, upon availability, at an additional charge. Late check-out is not guaranteed and will be handled on a case to case basis. Please contact our office to make arrangements.

What supplies do we need to bring for our stay ?

Bedding and sheets are provided for your stay. Guests are responsible for their own towels. All cabins are furnished with a full kitchen. Kitchen supplies include: coffee maker, toaster, blender, basic pots and pans, utensils, plates, cups and bowls. Upon your arrival, your rental will be furnished with a starter kit which includes, dish soap, hand soap, toilet paper, hotel style shampoo/conditioner/bath soap,  paper towels and a kitchen towel. We recommend that your guests bring additional supplies if you will be staying for an extended time or think you may run out.  Vacation Homes may have additional amenities such as; crockpots, Keurig’s, fryers, etc. Please check the description of the rental.

Towels can be provided for an additional fee. Guests will need to call our office prior to their arrival to make arrangements for towel service.
Hair dryers are not provided.

Should you forget something, there are many great local stores that may have the supplies you and your guests need to enjoy your stay on the Frio River.

Is there Internet available ?

Cabins and RVs do have access to a free WiFi service – this is a standard speed and does not allow guests to stream (YouTube, Netflix, Hulu, etc.).

Guests have the option to upgrade to a premium service for a fee, each cabin has instructions on how to utilize this service.

Most vacation homes are furnished with WiFi – check the description of the rental or call our office to confirm.

WiFi is available at our office and is available to use throughout the day. We also offer a business center if you need access to a computer during your stay.

What do I do in case of emergency?

If there is a rental related emergency (AC, refrigerator, maintenance issue, etc.), give us a call. If the call is received during regular business hours, a member of our reservations team will contact the appropriate maintenance person. If the call is received after business hours, our answering service will call the manager on duty and the issue will be addressed promptly.

During the peak season, Frio Country Resort does have nightly security. However, if there is an immediate need for security call 911 to dispatch local law enforcement.

If there is a medical emergency, call 911.

Web-Reservations require a credit card to be entered in order to complete the reservation. Your card will not be charged upon completion. Once our team receives a notification for your online booking a member of our staff will call to confirm the booking. At this time, you can approve a credit card transaction or make other payment arrangements. We accept Credit Card payments, E-Checks (ACH Draft), Checks/Cashiers Checks/Money Orders and cash.

Can multiple people make a payment on a reservation?

Yes. If your party will be splitting payments we can accommodate this. Please call our office to make arrangements.

Are pets allowed ?

Frio Country Resort has a NO PET policy. Violators will be charged a non-refundable fee and may be evicted.

Can I make a reservation online ?

Reservations can be made online. If you receive an error, check to minimum night requirements or give us call. Peak Season requirements are as follows:
4 Night minimum if the reservation includes a Friday and/or Saturday. 3 Night minimum if the reservation is Sunday – Thursday. If the availability calendar shows availability but you receive an error, please call our office or send us an email.

Web-Reservations require a credit card to be entered in order to complete the reservation. Your card will not be charged upon completion. Once our team receives a notification for your online booking a member of our staff will call to confirm the booking. At this time, you can approve a credit card transaction or make other payment arrangements. We accept Credit Card payments, E-Checks (ACH Draft), Checks/Cashiers Checks/Money Orders and cash.

How long does it take to float the Frio?

Float time varies depending on water levels. Water levels will vary depending on the amount of rain we receive.
Average float time from Seven Bluffs crossing to Kenneth Arthur Crossing & Kenneth Arthur Crossing to Neal’s is approximately 2-2.5 hours.

Again, this will vary depending on water levels. The Frio River is not a lazy river and does not go in a circle.

Please make sure you have discussed pick up, drop off and shuttles with your outfitter.

Local Outfitters: Andy’s on River Road, Neal’s & Josh’s Frio River Outfitters.

Do you offer a shuttle and tubes for renters?

Frio Country Resort does not have a tube and shuttle service.

We highly recommend local outfitters such as: Andy’s, Neal’s and Josh’s.

Please make sure you have discussed pick up, drop off and shuttles with your outfitter.

Local Outfitters: Andy’s on River Road, Neal’s & Josh’s Frio River Outfitters.

What time is check-in and check-out ?

Check-in is 4 PM

Check-out is 11 AM

RV Check-in and check-out is 12 PM

Off season check in time is flexible. If the rental is available, our team is happy to allow you and your guests to check-in early. Arrangements can be made prior to your arrival, please call our office to confirm.

Peak season check in time can be flexible. If the rental is available, our team is happy to allow an early check-in. This is not guaranteed and will vary. Please call our office prior to your arrival to confirm.

What cell phone providers work in the area ?

AT&T is the only cell phone provider in our area. Guests are welcome to use our office phones to make personal calls during business hours.

What’s provided by Frio Country Resort in Your Rental?

All of our homes and cabins are furnished with a full kitchen. Basic essentials to get you started during your stay.

Cabins located in the resort are within walking distance to the Frio River. Vacation Homes have river access in the parking area of the resort.

What are the booking requirements for Frio Country Resort?

In order to reserve with Frio Country Resort, the person on the reservation must be 21 or older. (Some homes do require guests to be 25 or older).

Peak Season booking requirements: 4 Night minimum if the reservation includes a Friday and/or Saturday. 3 Night minimum if the reservation is Sunday – Thursday.

When does ”Peak Season” begin and end?

Peak season rates begin on May 1st and end on September 30th.

Minimum night requirements begin on Memorial Day Weekend and end on Labor Day Weekend.

What is required upon check in?

Guest will be asked to provide a valid DL and CC to be scanned into their reservation.

This card is not charged and is on file for damages.

Can one of my guests check-in for me?

We are happy to allow someone in your party to check-in for you. Phone or email authorization must be given to Frio Country Resort in order to allow anyone that is not on the reservation to check in. The person you authorize to check in must meet the minimum age requirement.  A copy of their DL and CC will be scanned in and attached to the reservation. You can come in and change the cc on file, should you chose to.

Do you offer handicap accessible rentals?

Please call our office so that a member of our staff may assist you.

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