Payment Policy:

A down payment of 40% of the total is due at the time of booking; the reservation balance is due 60 days prior to arrival. If the reservation is made less than 60 days prior to arrival, the full amount is required at time of booking. Payments can be made using a credit or debit card, electronic check or by mailing a check. Please note, there will be a 3% convenience fee added to all credit/debit card payments and a $2 fee for each electronic check processed. If paying by check, guests are given a 10-day window to mail in deposit payment; however, this only applies to reservations with more than 30 days prior to arrival. Please contact our office prior to mailing a check. By signing below, you acknowledge and agree to the payment policy. Join our Guest Portal to make payments online and share details of your stay with your party.

Deposit Requirement:

Guests are required to place a $500 deposit on file via card upon check-in. Deposits are refundable upon inspection of the unit. If there are damages or extra cleaning charges that exceed the $500 deposit, the remaining will be charged to the card on file. Deposit refunds typically occur 7-10 business days after the hold is released. Guests will not be able to check-in unless the deposit requirement has been met. This does not apply to RV sites.

Cancellations & Refunds:

Guests have 10 days from the date that the reservation was made to cancel with a cancellation fee of 25% of the total paid; unless the reservation occurs within 10 days of booking. Any cancellation that occurs outside of the 10-day grace period will not receive a refund. Convenience fees are nonrefundable. We understand that life happens. Travel Insurance is a cost-effective way to protect our guest’s investment in their vacation on the Frio. Please ask a member of our team for more details on the Travel Insurance offered. By signing below, you acknowledge and agree to the cancellation and refund policy.

Rules and Policies: 

• No Smoking inside the properties; this includes e-cigarettes. Dispose of butts in provided containers. If there is any indication of smoking in rental upon departure, you will be charged an additional cleaning fee.
• Quiet time begins at 11 PM – Please respect your neighbors by lowering the volume outside so that everyone may enjoy their vacation.
• Do not leave canopies in or along the river; all canopies must be taken down at the end of the day. Abandoned canopies are considered litter by the State and will be collected nightly.
• Rope Swings are not permitted on Frio Country property and will be cut down. The varying skill and sobriety level of our guests and other visitors to the area, combined with the natural change in water level and change in location of boulders, pose a safety hazard. Please be respectful of our property.
• Any items left in the home after departure will be discarded after one week. When contacted by the guest, FCR will attempt to find any item left behind but makes no guarantee that missing items will be found. After storing items for one week, FCR will donate or discard items left behind.

Parking and Extra Vehicles:

• Each rental is provided with one vehicle pass per bedroom of that cabin/home. This ensures that all guests are able to park in front of their home or cabin, that we are in compliance with the local HOA (if applicable) and that all units can be accessed in the event of an emergency, for maintenance and by security personnel. A violation of parking and extra vehicles policy will result in a fee charged to the card on file.
• Each additional parking pass is $20 per vehicle for the duration of the stay. 
  • At the resort, all additional vehicles must purchase parking passes and park in the overflow parking at the front of the resort. 
  • At vacation homes, a maximum of two (2) additional vehicles can remain at the home with the purchase of extra parking passes.  All other vehicles after the two must also purchase additional parking passes and park in the overflow parking at the front of the resort. 
  • Box trailers are considered a vehicle if it will remain at the home or cabin.  Once unloaded, you may park it in the overflow parking free of charge.  Please obtain an overflow pass from the office.
• We ask that all vehicles have parking passes displayed on rearview mirrors and remain parked in front of the assigned cabin or home.  Please do not park at other cabins, in the grass or along the sides of cabins/homes.  You will be asked to move your vehicle.
• For guests enjoying our vacation homes, please use the parking area in the front of the resort when visiting the river.  Please do not drive back into the resort to unload or park.  While at your vacation home, remember that there are permanent residents that live in our area full-time.  Please respect their rights to enjoy a peaceful evening.
• ATVs, golf carts, UTVs, and any other vehicle without a license plate are not permitted. If handicapped guests need assistance accessing the river, please contact Frio Country prior to your stay and we are happy to help find solutions. It is unlawful to drive an unregistered vehicle on public roads and highways. Unregistered vehicles have been banned in most subdivisions per HOAs, please contact our office prior your stay to confirm whether use is permitted in the neighborhood you are staying in.
• Guests visiting just for the day are still required to purchase a car tag and follow all parking rules. All extra guests must leave the home by quiet time of 11pm. Additional guests visiting during the day may not exceed half the max occupancy of the unit.

Pet Policy:

Pets are allowed in pet-friendly units ONLY. Guests bringing a pet to these residences must pay an additional non-refundable pet fee and must provide current shot records prior to arrival. When bringing a pet, guests are required to minimize disruption to other guests (excessive noise, barking), keep pets on a lease and pick up/dispose of animal waste properly.  Please contact FCR prior to arrival for information on local kennels if a pet-friendly unit is not available. FCR reserves the right to evict renters without refund and revoke rebook privilege if a pet is seen at a non-pet friendly rental. It is the responsibility of the contract signee to communicate the pet policy to all persons staying In the home. If a renter’s “guests” violate this policy, it Is assumed that the guests were made aware of the policy. 

Service Animals:

FCR does not allow emotional support animals (ESAs) in units that are not pet-friendly. 
The ADA defines a service animal as a dog or miniature horse whose work or tasks are directly related to the individual’s disability.  If the animal meets this definition, the animal is considered a service animal under the ADA, regardless of whether the animal has been licensed or certified by a state or local government.
A service animal is not a pet.  Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself.  Visual guide dogs are one type of service animal most people are familiar with, but there are service animals that assist persons with other kinds of disabilities in their day-to-day activities.  Some examples include:

• Alerting persons with hearing impairments to sounds,
• Pulling wheelchairs or carrying and picking up things for persons with mobility impairments, and
• Assisting persons with mobility impairments and balance.

If you have a service dog covered by Title III of the Americans with Disabilities Act, we are happy to accommodate you and your service animal.  So that we may better meet your needs, you will need to provide us with the following information: 

• Is the dog a service animal required  because of a disability? And,
• What work or task has the dog been trained to perform?

If your dog is not a service animal covered by Title III of the ADA, our usual pet policy will apply. By signing below, you acknowledge and agree to our pet policy.

Arrivals:

Check-in is at our office located at 1996 CR 348, Concan, Texas 78881. Check-in time is 4pm for cabins/vacation homes and 12pm for RV sites. You can expect to receive arrival instructions via text message and email 48 hours prior to arrival. Occasional check-in delays may occur during peak season. Early check-in requests are not available due to limited staff. 

Late Arrivals:

Our office hours vary depending on the season. Please refer to your arrival instructions or call our office for current office hours. If you are arriving when our office is closed, please contact us the day of your arrival to let us know. Your card on file will be charged for the deposit before the office is closed and you will need to come into the office the next morning to place a physical copy of your card and ID on file. 

Departures:

Please stop by the office to checkout. Checkout time is at 11am for cabins/vacation homes and 12pm for RV sites. Late departure must be approved by the front office; unauthorized late departures will be charged a fee dependent on time and unit. 

Age Requirement:

Guests must be 21 or older to rent most cabins/homes with a few vacation homes being 25 or older. FCR requires an adult over the age of 21 to be present for the duration of the stay.

Occupancy:

Guests agree to abide by the number of persons included in the reservation agreement. Maximum occupancy is based on the number of bedrooms, the existing bedding offered and the septic system of that cabin/home. Rollaway beds are not available, and inflatable mattresses are not allowed. Maximum occupancy numbers do not include children under the age of five years. If it is discovered that guests are over occupying the property, additional fees and/or eviction will result with the possibility of losing rebook privilege. Guests visiting just for the day are still required to purchase a car tag and follow all parking rules. All extra guests must leave the property by quiet time of 11pm. Additional guests visiting during the day may not exceed half the max occupancy of the unit.

Unavailability of Accommodations:

FCR reserves the right to move guest reservations to other comparable units based on unforeseen circumstances that make the original rental unit unavailable (i.e., a residence changes ownership; a residence is removed from the rental program; an act of nature; a mechanical failure; or any other reason beyond our control). The rental unit may not be sublet, or the rental agreement assigned without written consent of an authorized agent of FCR.

Internet:

Internet service is not guaranteed. NO refunds or rate adjustments whatsoever will be made for mechanical failures, discontinued or interrupted services that occur during a guest’s stay, such as Wi-Fi, TV, or sound system issues.

Air Conditioners:

AC’s will run at an optimal level if set to 72 degrees or higher. If lowered past this temperature, there is high risk of freezing the unit and causing the unit to be unusable. If an AC is frozen and services need to be called, the service cost will be billed to the credit card on file. 

Refrigerators:

A common maintenance and afterhours call is that the refrigerator is not cooling. Only fill refrigerators with pre-cooled items. Warm items will not be cold for up to 12 hours. If items are hot, please place them in an ice chest prior to placing them in the refrigerator. Do not adjust the refrigerator settings.

Plumbing:

Cabins, RVs, and vacation homes are on a septic system; please do not flush anything other than toilet paper down toilets. Do not pour grease down sinks. Guests are expected to let our office know immediately of any running toilets or water leaks.

Utilities:

No discounts or refunds will be given based on availability of utilities (i.e. water, electricity, ice makers).

Starter Pack:

FCR is proud to provide a starter pack for each rental. Starter packs include dish soap, a sponge, one roll of paper towels, one roll of toilet paper per bathroom, a few trash bags, bath soap, shampoo, conditioner, and hand soap. Other than the initial complimentary supply, guests will need to purchase items needed from a local store or bring those items with you. If supplies are missing from the home, it must be reported to the office within one hour of arrival.

Housekeeping:

Entering a home before the FCR office has issued keys to the home is acceptance of the home in whatever state of clean it is in. The housekeeping team is required to ‘skip’ the clean for this unit or immediately vacate the property. The guest then accepts the property’s condition and will begin their stay with the home as is, regardless of its state of clean and will be charged early check-in fees. The guest will be responsible for maintenance issues and damages not properly addressed by our team before your arrival. This includes dropping off groceries, leaving luggage on the porch, changing clothes or using the restroom. Bodily fluids of any kind found on the furniture, bedding, or elsewhere in the home will be an automatic charge of $250 per occurrence. 

Maintenance:

FCR has maintenance technicians on-call 24/7. Call our office to report any issues during your stay so that we can address these immediately. Our pool and groundskeeping teams may visit your unit during your stay to ensure pool chemicals remain safe and the yard is mowed. Trash collection is once every afternoon. Please call our office if your trash has not been picked up before 3pm. Unauthorized modification of pool controls will start at a $300 charge to the guest.

Guest Inspection:

The guest is responsible for inspecting the property upon arrival. Damages must be reported via email to the office within 2 hours of arrival. This does not absolve guest of responsibility when clear negligence occurred or if the damage was made within the 2 hour period. Our teams report all damages, new and old, each time we visit a unit.

Condition of Cabin/Home Policy:

FCR has described all homes and cabins and their furnishings as accurately as possible based on the owners’ information and provision. Sometimes owners will remodel or redecorate, add or remove an item, or discontinue a service after the information has been published. FCR will make every effort to ensure that all properties are fully furnished, functioning properly, and that repairs are made as soon as possible once notified. NO refunds or rate adjustments whatsoever will be made for mechanical failures, appliances failures, discontinued or interrupted services that occur during a guest’s stay.

FCR has contracted a professional pest control company to provide preventative maintenance for every property. FCR is not responsible for the intrusion of pests such as rodents, bed bugs, insects, mosquitos, or flies. No refunds or discounts will be given.

Right of Entry:

Frio Country Resort reserves the right to enter property to address any maintenance issues reported by guests, check for damages, check occupancy, pet violations and parking as deemed appropriate without notice.

Equipment Policy:

Frio Country Resort reserves the right to charge the guest’s credit card on file for any and all guest related damages. Please do not alter wiring on television, cable, sound system or Bluetooth devices. Additionally, do not attempt to adjust the swimming pool and hot tub settings. A minimum fee of $75 will be charged for maintenance to reset to appropriate settings and a minimum of $300 for modifying pool and hot tub controls.

Hold Harmless Agreement:

“Lessee” shall include all persons occupying or visiting property leased from FCR Partners, LP (DBA Frio Country Resort). Lessee agrees to protect, indemnify, save and hold harmless Frio Country Resort including its officers, agents, employees, and homeowners whose homes are part of the Frio Country Resort rental pool, from and against all losses, costs, and expenses, and from and against all claims, demands, suits, and actions for damages or from liability of whatever nature for any and all damages to property OR injury (including death) to any person or persons arising from a visit to property owned or managed by Frio Country Resort. The person signing the Hold Harmless Agreement as well as the rest of this rental agreement is responsible for conveying its contents to every person in their party and all guests visiting any Frio Country Resort property.